The tougher the thing you need to share – the more kindness there needs to be.
Think of the two in relation to each other:
Communicating a high challenge, setting a tough expectation or firm boundary requires a level of care/nurture/support that is equal to the difficult thing you’re serving up.
Balance the two and it all becomes much more effective.
Here are three top tips for having or initiating difficult conversations:
1. Understand what you want to gain or express from the conversation – this will allow you and the participants involved to really grasp and tackle the issue being discussed. Have a think about what would help you and why this would be beneficial to you, this will make thinking of steps to overcome the issue easier to come to
2. Take a break if needed – if the conversation that you are involved in is becoming heated or isn’t going anywhere, take a break, this will help to defuse the situation and the conversation can be returned to when emotions are not as heightened, and the participants can reflect about what each wants to assert and gain
3. Listen – this is arguably the most important factor when having difficult conversations. By listening to those who are telling, you can fully understand the situation and are therefore in a better position to help resolve this
If you have any further questions or seek further help please do not hesitate to get in touch!