Good communication is the secret sauce that gets teams working like a well-oiled machine. And guess what? It’s even more critical for those at the helm – the leaders and managers. Why? Because the way they communicate can turbocharge productivity, efficiency and staff morale, or… not.
So, it’s understandable that companies want to invest in beefing up their leaders’ communication skills. But here’s the million-dollar question – who’s the best fit to train your organisation’s leaders and managers to master this game-changing skill?
Why communication skills for leaders and management teams are vital
Communication skills are essential for every member of your organisation, but in particular, leaders and managers.
Good communication skills help leaders…
Build happy, productive, energetic teams
Solve problems faster and with more efficiency
Understand their team members’ needs, desires, and aspirations–motivating them to do a great job and enjoy their work
Resolve disputes and conflicts
Handle difficult conversations
You’ve heard the saying, “A happy team is a productive team,” right? Well, it’s bang on! When everyone’s feeling the vibe, trusting each other, and getting along like a house on fire, productivity shoots up. And guess what sparks that? Yep, it’s effective communication.
Just imagine this – your team members and leaders are chatting away, understanding each other perfectly, and feeling valued. What do you get? An engaged workforce buzzing with energy. And that, my friend, spells success for your organisation. Because when your team wins, so does your bottom line.
The different types of leadership communication training
With that said, there are several types of communication leadership training that you and your organisation can choose from.
Let’s look at a few:
- Training courses
- In-person workshops
- Online training programmes
- Coaching and mentoring.
Communication training courses can be a great option for the leaders and managers of your organisation. Often run by third parties and external companies, they can span across 2-5 working days, depending on the content covered. Courses are a great option if you are looking for structured learning that will touch on a variety of relevant topics.
However, courses tend to be generic, covering examples and scenarios that the majority of the people in the room can kind of relate to but without going into depth or detail. They won’t give your teams the opportunity to discuss real-life situations or give people practice or advice on how to handle specific circumstances.
Face-to-face workshops for communication leadership training offer similar advantages when it comes to covering key topics and information. You’ll have an instructor who will go through relevant material with a mixture of structured learning and practical exercises.
You’ll receive direct tips and feedback from your trainer (and other candidates) on the role-plays conducted during the workshop but also have the chance to bring real-life examples to the table. That way, you get to practise skills that you will need in your day-to-day job, but also get real-time feedback on your style and where you could make subtle tweaks that will make a difference. Plus, an in-person workshop is a great opportunity to network, learn from others, and share your strengths too.
I offer in-person workshops both for managers and teams. And my focus is to create an environment that promotes honesty and accountability. Every individual is fully heard and supported, no matter their default communication style. And alongside a developed skillset, I see shifts in other areas that boost bottom line too; productivity, team wellbeing, engagement and retention.
Online training programmes
Online communication and leadership training programmes can also be a cost-effective solution for your staff. They provide convenience and flexibility in that they can be completed without too much disruption to the working week. A good online course will hopefully provide you not only with written material for you to read or exercises to complete but also video tutorials and other interactive modules. This gives you a chance to reflect on the techniques and strategies covered and apply them in your work.
The drawback is that feedback may be limited and potentially not delivered in real-time. Once again, you may not have the opportunity to bring real-life examples to the table that allow you to go through scenarios that may have happened (or that you may be facing soon) and see the effectiveness of your communication style ‘in action’. You’ll learn valuable skills, but you may not be held accountable to apply them in the long run when it comes to practical situations at work. So the benefits of the programme may be limited in that way.
Coaching and mentoring
Coaching and mentoring offer a much more hands-on approach to communication leadership training. You can work with a coach on a one-to-one basis but also in small groups. And the obvious difference to any other type of course or training programme is that you receive direct, personalised, and tailored guidance.
A coach can not only look at your existing style and its effectiveness but also help you through real-life scenarios and situations that you find yourself facing in your day-to-day work so you can get direct feedback and suggestions on how to improve your communication techniques to become more effective. By meeting regularly with your coach or mentor, you also get an element of accountability. Depending on how often you see them, you’ll have the opportunity to discuss progress or get advice on how to best approach a specific situation.
I offer tailored one-to-one executive coaching for leaders to help managers feel calm and in control in the face of challenges. Situations at work can become stressful and even toxic. So I help you establish healthy, ethical, and non-negotiable boundaries and to learn how to say no in a non-confrontational, non-inflammatory, and yet powerful way. In turn, this will help you motivate your team with authenticity, challenge, and kindness. You’ll know you have the right skill sets to tackle any pressing issue in a way that serves you and your working relationships.