The Problems With Conflict Resolution Courses (And An Alternative!)

Do you want to make sure you and your team can handle disputes within your organisation? Or maybe you or your team are going through some form of conflict right now, and you’re looking for a resolution? Or it could be that you simply want to become better equipped and more confident at handling conflict […]

The Step-By-Step Process to Solve Conflict in Your Team

The Step-By-Step Process to Solve Conflict in Your Team

Are you leading a team where members are experiencing frequent conflict? Or perhaps you have two (or more) teams in conflict with each other – debating over priorities, workloads, processes and more? Nightmare. Of course, it’s difficult for the conflicting parties – no doubt they find the situation stressful. But it’s also incredibly stressful for […]

The Ultimate Guide To Communicating With Employees During a Crisis

The Ultimate Guide To Communicating With Employees During a Crisis

Handling a crisis is never easy. I don’t care who you are, even if you’re a crisis management expert, a crisis in your company is always going to take its toll–on you and your employees. But how you react and the way you talk to people when the stakes are high and emotions are heightened […]

How to Have Difficult Conversations with Your Employees (with Examples)

How to Have Difficult Conversations with Your Employees

Have you ever been in a situation at work where you knew a difficult conversation was due? Maybe you’ve found yourself even avoiding one (or many). Does just the thought of needing to have a difficult conversation with a colleague, a manager, or an employee make you break out in cold sweats? Well, if this […]

5 steps to feeling more confident speaking up in meetings

Five steps to feeling more confident speaking up in meetings

1. Get curious about power dynamics Do you sit in meetings imagining everyone has so much more of a right to speak than you? Keep an eye on this internal narrative. Even if there is a clear hierarchy within the space (ie you’re in with your boss or more senior members of staff/those with much […]

Hello! 👋 I’m Louisa. Let me introduce myself on here

Hello! 👋 I'm Louisa. Let me introduce myself on here

I’m 35, a Yorkshire girl originally (Scarborough born and bred), and since the age of 18 have lived in Birmingham, London and Paris (spent a year abroad – amazing time – my French is average at best…😂). Seven years ago I made the move to South Wales and now live just outside Cardiff with my […]

How to cope with difficult conversations

How to cope with difficult conversations

The tougher the thing you need to share – the more kindness there needs to be. Think of the two in relation to each other: Communicating a high challenge, setting a tough expectation or firm boundary requires a level of care/nurture/support that is equal to the difficult thing you’re serving up. Balance the two and […]

Stop aiming for perfection when presenting

Stop aiming for perfection when presenting

When we’re presenting, let’s stop aiming for perfection. The ever-brilliant Brené Brown teaches us that rather than a positive route to success, perfectionism is a HUGE barrier. ⛔️ More than that, perfectionism is one of our most ‘dangerous defence mechanisms’. ⚠️ It lures us in because it (falsely) gives us the impression that it will […]

Introvert and PROUD

Introvert and PROUD

Hi. I’m Louisa and I’m 100% an introvert; a fact I discovered and am only now learning to recognise and embrace at the ripe age of 34. Turns out, I’ve been playing an extrovert most of my life. And playing it SO WELL that I even had myself convinced. For 30+ years. Impressive, right? Until […]